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Parent Resources & FAQs

Parent Resources and FAQs

What is a licensed Child Care Center?
Licensed Child Care Centers may care for 13 or more children under the age of 14 for less than 24 hours in a day. Licensed centers are routinely inspected every 5 to 12 months, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
Minimum participation requirements for child care eligibility.
Through September 30, 2022, Child Care services will be available to customers who do not meet the minimum work, education or training participation requirements for child care eligibility but who need child care in order to search for work that will meet the minimum employment activity requirements. Customers will be given three months of initial eligibility child care in order to obtain employment of a minimum of 25 hours per week for a single parent family and a combined 50 hours per week for a two parent family. If at the end of the three months of initial eligibility the customer still does not meet the minimum employment activity requirements as stated above, care will be denied.
What is a licensed family home?
Licensed Family Homes may care for 7 to 12 children under the age of 14 for less than 24 hours per day in the caregiver's own home. Licensed homes are routinely inspected every 12 to 24 months, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
Child Care Services Contact Information

1-800-234-9306 (toll free)
940-382-6712 (local)
940-387-0154 (fax)

Mailing Address:
P.O. Box 130
Denton, TX 76202

Physical Address:
5800 I-35 #100
Denton, TX 76207

The hours of operation are from 8:00 am to 5:00 pm Monday through Friday.

What is a listed family home?
Listed Family Homes may care for no more than 3 children in addition to their own children. Listed Family Homes are NOT licensed or registered with the Texas Department of Family and Protective Services. They are not inspected unless a report alleging child care is offered subject to registration is received and reports of abuse or neglect are investigated.
What is a registered family home?
Registered Family Homes may care for no more than 6 children in the caregiver's own home. They may also care for an additional 6 school age children. The number of children allowed in the home is determined by the ages of the children. Registered homes are routinely inspected every 1 to 3 years, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
What is relative care?
Relative Care is defined as care provided by a relative who is at least 18 years of age and is one of the following: the child’s grandparent, the child’s great-grandparent, the child’s aunt or uncle, or the child’s sibling. Families receiving financial aid for child care through Child Care Services can choose a relative to care for their children. Relative child care providers cannot reside in the same household as the child receiving care and must become a Listed Family Home with the Child Care Licensing Division.
Eligibility Requirements for Relative Providers
  • The relative must be related to the child/ren by blood, marriage or court decree;
  • The relative must be 18 years of age;
  • The relative must be related in one of the following ways:
    • The child’s grandparent;
    • The child’s great-grandparent;
    • The child’s aunt or uncle; or
    • The child’s sibling (who resides in a separate residence);
  • The parent and relative provider cannot live in the same home (some exceptions apply);
  • The relative provider must become a listed provider with Child Care Licensing and sign a Provider Agreement before being paid to provide child care in the relative’s home;
  • The relative provider cannot provide care for the child/children in the child’s home unless one of the following applies:
    • The child has a disability that makes it difficult to take the child outside his/her home;
    • The child is under 18 months old;
    • The child is a child of a teen parent;
    • The parent's work schedule requires evening, overnight, or weekend child care in which taking the child outside of the child's home would be disruptive to the child;
    • Other child care provider arrangements are not available in the community.
Please contact Child Care Services at 1-800-234-9306 for relative provider packet.
Inclusion Program

The purpose of the inclusion program is to create a positive child care environment for children with disabilities by providing technical support to CCS providers.  The parent(s), child care staff, and the Boards Early Childhood Specialist work as a team to determine how to best meet the needs of the child with a disability, whether that is with adaptive equipment or with the assistance.

To be eligible for the inclusion program the child must meet the following definition for a child with a disability.

A child with a disability is considered to be the following: A child who is mentally or physically incapable of performing routine activities of daily living within the child's typical chronological range of development. A child with a disability would require assistance in performing tasks (major life activity) that are within the typical chronological range of development, including but not limited to, caring for oneself; performing manual tasks; walking; hearing; seeing; speaking; breathing; learning; and working.

What is Child Care Services?
The Child Care Services (CCS) program subsidizes childcare for low-income families to help enable parents to work or attend workforce training or education activities. CCS also educates parents about the availability of quality child care to enhance children’s early learning and development. CCS is funded through the federal Child Care and Development Fund, which is overseen by the U.S. Department of Health and Human Services’ Office of Child Care. The Texas Workforce Commission administers these funds for Child Care Services through Workforce Solutions for North Central Texas and other workforce boards.
Who is eligible to receive child care assistance?
Child care assistance is available to families who reside in our 14-county region. You must be currently working or in an education or vocational training program for a minimum of 25 hours per week (for a single parent family) or a minimum of 50 hours per week (for a two-parent family).
What counties do you serve?
Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Somervell, Rockwall, Wise.
Is there an age limit for children who participate in the program?
We serve children from birth through age 13. If your child has a verifiable disability, they are eligible through age 18.
Who does Child Care Services report my income to?
Your income as well as other personal information is confidential and is not reported to anyone.
How do I get on the wait list to receive assistance with child care?
You can apply for assistance on at dfwjobs.com/child-care or you may call 1-800-234-9306 to be placed on the wait list.
What should I do to stay on the wait list?
You must call child care services every 90 days to remain active on the wait list.
How long is the wait list?
The wait list number changes daily depending on how many children leave the program and are added to our program. We will contact you via mail or e-mail once we are able to place your children.
What types of documentation do you require to verify my income?
We accept pay check stubs from your employer, bank account statements if self-employed, letters of employment, etc. We also may call your employer to verify employment. We will discuss this with you thoroughly when we are able to enroll your children.
Will I have to pay a fee and to whom?
A parent fee will be assessed based on your gross monthly income and the number of children needing care. The parent fee is paid directly to your child care provider prior to you receiving child care.
What happens if I lose my job?
If you lose your job while receiving child care services, you are required to contact the CCS office within 14 days after the loss of your employment. You will be eligible for a maximum of three months of continued care in order to begin participation in another activity, i.e. work, training or education.
What if I want a relative to keep my children?
You may select an eligible relative to keep your children if they meet the following criteria:
  1. Must be at least 18 years of age and be one of the following: the child’s grandparent, great-grandparent, aunt, uncle, or sibling if the sibling does not reside in the same household as the eligible child.
  2. A relative provider may not reside in the same household as the child receiving child care services unless the eligible child is the child of a teen parent.
Relative providers caring for a child in the relative’s home must now be listed with the Texas Department of Family And Protective Services (DFPS).

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