Skip To Content

FAQs

Resources

Employers

Do I have to pay for workforce services?
No. All WSNCT employer services are free.
Does my business have to be a certain size in order for me to use workforce services?
We help businesses of all sizes. We customize our services to meet the unique needs of your business
I’d like to know more about the types of workforce services available specifically for my business. Who should I contact?
Our Business Development team is available to discuss your specific needs. Please complete the employer interest form and someone will reach out to assist you.

Parents

What is Child Care Services?
The Child Care Services (CCS) program subsidizes childcare for low-income families to help enable parents to work or attend workforce training or education activities. CCS also educates parents about the availability of quality child care to enhance children’s early learning and development. CCS is funded through the federal Child Care and Development Fund, which is overseen by the U.S. Department of Health and Human Services’ Office of Child Care. The Texas Workforce Commission administers these funds for Child Care Services through Workforce Solutions for North Central Texas and other workforce boards.
Minimum participation requirements for child care eligibility.
Through September 30, 2022, Child Care services will be available to customers who do not meet the minimum work, education or training participation requirements for child care eligibility but who need child care in order to search for work that will meet the minimum employment activity requirements. Customers will be given three months of initial eligibility child care in order to obtain employment of a minimum of 25 hours per week for a single parent family and a combined 50 hours per week for a two parent family. If at the end of the three months of initial eligibility the customer still does not meet the minimum employment activity requirements as stated above, care will be denied.
What is a licensed Child Care Center?
Licensed Child Care Centers may care for 13 or more children under the age of 14 for less than 24 hours in a day. Licensed centers are routinely inspected every 5 to 12 months, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
What is a licensed Family Home?
Licensed Family Homes may care for 7 to 12 children under the age of 14 for less than 24 hours per day in the caregiver's own home. Licensed homes are routinely inspected every 12 to 24 months, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
What is a Registered Family Home?
Registered Family Homes may care for no more than 6 children in the caregiver's own home. They may also care for an additional 6 school age children. The number of children allowed in the home is determined by the ages of the children. Registered homes are routinely inspected every 1 to 3 years, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
What is relative care?
Relative Care is defined as care provided by a relative who is at least 18 years of age and is one of the following: the child’s grandparent, the child’s great-grandparent, the child’s aunt or uncle, or the child’s sibling. Families receiving financial aid for child care through Child Care Services can choose a relative to care for their children. Relative child care providers cannot reside in the same household as the child receiving care and must become a Listed Family Home with the Child Care Licensing Division.
Eligibility Requirements for relative providers
  • The relative must be related to the child/ren by blood, marriage or court decree;
  • The relative must be 18 years of age;
  • The relative must be related in one of the following ways:
    • The child’s grandparent;
    • The child’s great-grandparent;
    • The child’s aunt or uncle; or
    • The child’s sibling (who resides in a separate residence);
  • The parent and relative provider cannot live in the same home (some exceptions apply);
  • The relative provider must become a listed provider with Child Care Licensing and sign a Provider Agreement before being paid to provide child care in the relative’s home;
  • The relative provider cannot provide care for the child/children in the child’s home unless one of the following applies:
    • The child has a disability that makes it difficult to take the child outside his/her home;
    • The child is under 18 months old;
    • The child is a child of a teen parent;
    • The parent's work schedule requires evening, overnight, or weekend child care in which taking the child outside of the child's home would be disruptive to the child;
    • Other child care provider arrangements are not available in the community.
Please contact Child Care Services at 1-800-234-9306 for relative provider packet.
Child Care Contact Information 1-800-234-9306

1-800-234-9306 (toll free)
940-382-6712 (local)
940-387-0154 (fax)

Mailing Address:
P.O. Box 130
Denton, TX 76202

Physical Address:
5800 I-35 #100
Denton, TX 76207

The hours of operation are from 8:00 am to 5:00 pm Monday through Friday.

Child Care Providers

Eligibility Requirements to become a CCS Provider
  • The provider must be a regulated child care provider as defined below: 
    • licensed by Texas Child Care Licensing (CCL);
    • registered with CCL;
    • licensed by the Texas Department of State Health Services as a youth day camp; or operated and monitored by the United States military services.
  • The provider cannot currently be on Corrective or Adverse Action with Child Care Licensing;
  • The provider or any staff member cannot be in serious non-compliance, seriously deficient by, or debarred from either state or federal programs such as the child food and nutrition program;
  • The provider agrees to accept the maximum reimbursement rates paid by Workforce Solutions for North Central Texas Child Care Services, unless the provider published rate is lower, which is the amount that will be reimbursed;
  • The provider agrees to maintain documentation on CCS subsidized children for 3 years and 3 months as required by federal law.
Eligibility Requirements for Relative Providers
  • The relative must be related to the child/ren by blood, marriage or court decree;
  • The relative must be 18 years of age;
  • The relative must be related in one of the following ways:
    • The child’s grandparent;
    • The child’s great-grandparent;
    • The child’s aunt or uncle; or
    • The child’s sibling (who resides in a separate residence);
  • The parent and relative provider cannot live in the same home (some exceptions apply)
  • The relative provider must become a listed provider with Child Care Licensing and sign a Provider Agreement before being paid to provide child care in the relative’s home;
  • The relative provider cannot provide care for the child/children in the child’s home unless one of the following applies: The child has a disability that makes it difficult to take the child outside his/her home;
    • The child is under 18 months old;
    • The child is a child of a teen parent;
    • The parent's work schedule requires evening, overnight, or weekend child care in which taking the child outside of the child's home would be disruptive to the child;
    • Other child care provider arrangements are not available in the community.

Please contact Child Care Services at 1-800-234-9306 for relative provider packet.

How do I know my Early Learning Program (ELP) is eligible to get into the TRS program?
Licensed Early Learning Programs, licensed home-based programs, registered home-based programs, and licensed school age programs are eligible to become Texas Rising Star certified if they meet certain eligibility criteria. Learn more about Texas Rising Star eligibility.
Steps to Become a CCS Provider
  • Gather the following documentation:
    1. A copy of your license or permit from the Texas Department of Family and Protective Services, the Texas Child Care Licensing or United States military;
    2. A copy of the published rates you charge for child care for all age groups for which you provide services.
  • Contact CCS at ccproviders@dfwjobs.com or 800-234-9306 and set up a time to meet with a Provider Service Specialist to go over requirements and gather additional information about your facility/home.
  • Once all documentation has been provided, the Provider Service Specialist will set up a time to meet with you via telephone or at your facility/home to go over CCS policies and sign provider paperwork.
What are the benefits of being in the TRS program?
As a TRS program, you could receive:
  • Higher reimbursement rates with Child Care Services
  • One-on-one support from a WSNCT Mentor
  • Scholarships for educational and professional development opportunities
  • Make improvements with access to equipment and materials
  • A free invitation to the annual Texas Early Learning Summit
  • Families with Child Care Services who select a TRS program for child care can receive a 25% reduction in parent share of cost
What does the TRS program look for during an assessment?
The Texas Rising Star program organizes measures into four categories:

Category 1: Director and Staff Qualifications and Training
Category 2: Teacher-Child Interactions
Category 3: Program Administration
Category 4: Indoor/Outdoor Learning Environments

During your ELP’s Initial Assessment into the TRS program, the assessor confirms all required measures, such as written policies, are verified. The assessor assesses the points-based measures, such as teacher-child interactions and environments in observation blocks of one to one-and-a-half hours per classroom. Programs may not become certified with only structural (required) measures reviewed.

Texas Rising Star assessors evaluate the program as a whole with the Facility Assessment Record Form (FARF) and each classroom with the age-appropriate Classroom Assessment Record For (CARF) by scoring each of the applicable measures specific to the facility type and/or the classroom’s age group. The assessor then enters the assessment scores into CLI Engage, which generates the program’s final star-level certification.

Nationally Accredited Facilities
Upon receipt of the documents for application, nationally accredited facilities will receive a modified Initial Assessment, in which the assessor observes and scores Categories 2 and 4 for all classrooms. Categories 1 and 3 are not observed/assessed during the initial assessment or recertification process. 
What is the application process like?
If you would like to apply to be a Texas Rising Star-certified program, please review the information on Getting Ready to Apply to Texas Rising Star. Then, begin your application by submitting your Interest Form.

Once your Interest Form is received, you will be contacted by a Texas Rising Star Mentor to help you begin the application process and complete the application forms. Your TRS Mentor will help go over the TRS guidelines and assessment measures with you and help your program get everything in order to prepare for your TRS assessment. The amount of time it takes for an ELP to move through the application process varies. An ELP that is diligently works on preparation with their TRS Mentor can generally get ready for assessment in 2-4 months. When you are ready to move forward with assessment, you will be given a two week window of time during which your TRS assessment will take place. Once completed, the assessment will be scored and you will be assigned your new TRS star rating! The Director will be required to join TECPDS and create a CLI Engage account. 

Your Texas Rising Star certification is good for three years. After three years, your ELP will have to go through a reassessment to continue your active status in the program.
What is the Texas Rising Star (TRS) program?
The Texas Rising Star program is a voluntary quality rating and improvement system (QRIS) for child care programs participating in the Texas Workforce Commission’s (TWC) subsidized child care program. Texas Rising Star certification is available to licensed Early Learning Programs (ELP) and licensed and registered Early Learning home facilities that meet the certification criteria. A Texas Rising Star-certified program must have an agreement to serve Texas Workforce Commission (TWC)-subsidized children.

The Texas Rising Star program offers three levels of quality certification (2-Star, 3-Star, and 4-Star) to encourage Early Learning Programs to attain progressively higher levels of quality. These certification levels are tied to graduated enhanced reimbursement rates for children receiving subsidies.

Adults

Can you help me train for a new career, get a certification or earn a degree?
Yes, we can! On-the-job earning opportunities, in-demand skills training, nationally-recognized certifications and associate degree programs are some of the options available through our Workforce Innovation and Opportunity Act (WIOA) programs. Visit the Workforce Center nearest you, or email careerservices@dfwjobs.com to learn more about eligibility requirements and available WIOA funding for these and other career services.
Do you help people with payments for child care, rent and other needs?
Yes. If you are participating in a WIOA program, we have support services to help with barriers that may keep you from getting a job or training for one. Funding is not guaranteed and is subject to approval on a case-by-case basis. Visit the Workforce Center nearest you, or email careerservices@dfwjobs.com to connect with one of our staff members.

Youth

Do you help people with child care, transportation and other needs?
Yes. If you are participating in a Workforce Innovation and Opportunity Act program, we have support services to help with barriers that may keep you from getting a job or training for one. Funding is not guaranteed and is subject to approval on a case-by-case basis. Visit the Workforce Center nearest you, or email youthcareerservices@dfwjobs.com to connect with one of our staff members.
How old do you have to be to participate in your Youth programs?
We serve youth and young adults ages 16-24.
What type of youth services do you offer?
We offer paid internships, on-the-job training, skills training, job readiness workshops (resume writing, interviewing techniques, etc.), High School Equivalency/GED assistance, career mentoring, financial literacy and much more. Visit the Workforce Center nearest you, or email youthcareerservices@dfwjobs.com to connect with one of our staff members.

Training Providers

Which training facilities submit their application through Workforce Solutions for North Central Texas to have their programs added to the Eligible Training Provider List (ETPL)?
Training providers whose primary physical address is located within the 14 counties we serve may submit an application for their programs across all campus locations. If your organization’s primary campus is not located within our 14-county region, your application for consideration must be submitted to the workforce board that oversees the area where the primary campus is located.
What programs are eligible to be considered for inclusion on the ETPL?
For a program to be considered for the ETPL, the occupational outcome of the program must be included on the statewide Target Occupations List found on Texas Workforce Commission Eligible Training Providers web page: https://www.twc.texas.gov/partners/eligible-training-providers
Other than the ETP application, is other information required?
Yes, when submitting the application, supporting documentation will also need to be included. The documents include: the curriculum outline and course descriptions, a copy of the certificate of approval by the regulating body and the list of courses they approved, and documentation of employer partnership regarding each program making application. The documentation can be in the form of a letter on the employer’s letterhead that includes the date, address, e-mail and/or phone number as well as a signature, or a copy of the last Program Advisory Committee minutes and roster including the name of the employer they represent and if they attended. Either of the documentation of employer partnership, must be dated within the last 12 months to confirm the partnership is current.
When is an ETP Program considered approved?
Once a program has gone through the application process and been added to the Statewide Eligible Training Provider List (ETPL), that program is available to any board area with the occupational outcome of the program included on their Target Occupations List. If the occupational outcome for the program listed on the ETPL is also listed on Workforce Solutions for North Central Texas’ Target Occupations List, a WIOA participant can consider the program if approved for training services.

Get Newsletter Updates

Sign up to be the first to hear about Workforce Solutions in your area

Subscribe