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FAQs

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Employers

Does my business have to be a certain size in order for me to use workforce services?
We help businesses of all sizes. We customize our services to meet the unique needs of your business
Do I have to pay for workforce services?
No. All WSNCT employer services are free.
I’d like to know more about the types of workforce services available specifically for my business. Who should I contact?
Our Business Development team is available to discuss your specific needs. Please complete the employer interest form and someone will reach out to assist you.

Parents

What is a licensed Child Care Center?
Licensed Child Care Centers may care for 13 or more children under the age of 14 for less than 24 hours in a day. Licensed centers are routinely inspected every 5 to 12 months, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
Minimum participation requirements for child care eligibility.
Through September 30, 2022, Child Care services will be available to customers who do not meet the minimum work, education or training participation requirements for child care eligibility but who need child care in order to search for work that will meet the minimum employment activity requirements. Customers will be given three months of initial eligibility child care in order to obtain employment of a minimum of 25 hours per week for a single parent family and a combined 50 hours per week for a two parent family. If at the end of the three months of initial eligibility the customer still does not meet the minimum employment activity requirements as stated above, care will be denied.
What is a licensed family home?
Licensed Family Homes may care for 7 to 12 children under the age of 14 for less than 24 hours per day in the caregiver's own home. Licensed homes are routinely inspected every 12 to 24 months, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
Child Care Services Contact Information

1-800-234-9306 (toll free)
940-382-6712 (local)
940-387-0154 (fax)

Mailing Address:
P.O. Box 130
Denton, TX 76202

Physical Address:
5800 I-35 #100
Denton, TX 76207

The hours of operation are from 8:00 am to 5:00 pm Monday through Friday.

What is a listed family home?
Listed Family Homes may care for no more than 3 children in addition to their own children. Listed Family Homes are NOT licensed or registered with the Texas Department of Family and Protective Services. They are not inspected unless a report alleging child care is offered subject to registration is received and reports of abuse or neglect are investigated.
What is a registered family home?
Registered Family Homes may care for no more than 6 children in the caregiver's own home. They may also care for an additional 6 school age children. The number of children allowed in the home is determined by the ages of the children. Registered homes are routinely inspected every 1 to 3 years, or more frequently if reports of abuse, neglect or violations of licensing minimum standards are received.
What is relative care?
Relative Care is defined as care provided by a relative who is at least 18 years of age and is one of the following: the child’s grandparent, the child’s great-grandparent, the child’s aunt or uncle, or the child’s sibling. Families receiving financial aid for child care through Child Care Services can choose a relative to care for their children. Relative child care providers cannot reside in the same household as the child receiving care and must become a Listed Family Home with the Child Care Licensing Division.
Eligibility Requirements for Relative Providers
  • The relative must be related to the child/ren by blood, marriage or court decree;
  • The relative must be 18 years of age;
  • The relative must be related in one of the following ways:
    • The child’s grandparent;
    • The child’s great-grandparent;
    • The child’s aunt or uncle; or
    • The child’s sibling (who resides in a separate residence);
  • The parent and relative provider cannot live in the same home (some exceptions apply);
  • The relative provider must become a listed provider with Child Care Licensing and sign a Provider Agreement before being paid to provide child care in the relative’s home;
  • The relative provider cannot provide care for the child/children in the child’s home unless one of the following applies:
    • The child has a disability that makes it difficult to take the child outside his/her home;
    • The child is under 18 months old;
    • The child is a child of a teen parent;
    • The parent's work schedule requires evening, overnight, or weekend child care in which taking the child outside of the child's home would be disruptive to the child;
    • Other child care provider arrangements are not available in the community.
Please contact Child Care Services at 1-800-234-9306 for relative provider packet.
Inclusion Program

The purpose of the inclusion program is to create a positive child care environment for children with disabilities by providing technical support to CCS providers.  The parent(s), child care staff, and the Boards Early Childhood Specialist work as a team to determine how to best meet the needs of the child with a disability, whether that is with adaptive equipment or with the assistance.

To be eligible for the inclusion program the child must meet the following definition for a child with a disability.

A child with a disability is considered to be the following: A child who is mentally or physically incapable of performing routine activities of daily living within the child's typical chronological range of development. A child with a disability would require assistance in performing tasks (major life activity) that are within the typical chronological range of development, including but not limited to, caring for oneself; performing manual tasks; walking; hearing; seeing; speaking; breathing; learning; and working.

What is Child Care Services?
The Child Care Services (CCS) program subsidizes childcare for low-income families to help enable parents to work or attend workforce training or education activities. CCS also educates parents about the availability of quality child care to enhance children’s early learning and development. CCS is funded through the federal Child Care and Development Fund, which is overseen by the U.S. Department of Health and Human Services’ Office of Child Care. The Texas Workforce Commission administers these funds for Child Care Services through Workforce Solutions for North Central Texas and other workforce boards.
Who is eligible to receive child care assistance?
Child care assistance is available to families who reside in our 14-county region. You must be currently working or in an education or vocational training program for a minimum of 25 hours per week (for a single parent family) or a minimum of 50 hours per week (for a two-parent family).
What counties do you serve?
Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Somervell, Rockwall, Wise.
Is there an age limit for children who participate in the program?
We serve children from birth through age 13. If your child has a verifiable disability, they are eligible through age 18.
Who does Child Care Services report my income to?
Your income as well as other personal information is confidential and is not reported to anyone.
How do I get on the wait list to receive assistance with child care?
You can apply for assistance on at dfwjobs.com/child-care or you may call 1-800-234-9306 to be placed on the wait list.
What should I do to stay on the wait list?
You must call child care services every 90 days to remain active on the wait list.
How long is the wait list?
The wait list number changes daily depending on how many children leave the program and are added to our program. We will contact you via mail or e-mail once we are able to place your children.
What types of documentation do you require to verify my income?
We accept pay check stubs from your employer, bank account statements if self-employed, letters of employment, etc. We also may call your employer to verify employment. We will discuss this with you thoroughly when we are able to enroll your children.
Will I have to pay a fee and to whom?
A parent fee will be assessed based on your gross monthly income and the number of children needing care. The parent fee is paid directly to your child care provider prior to you receiving child care.
What happens if I lose my job?
If you lose your job while receiving child care services, you are required to contact the CCS office within 14 days after the loss of your employment. You will be eligible for a maximum of three months of continued care in order to begin participation in another activity, i.e. work, training or education.
What if I want a relative to keep my children?
You may select an eligible relative to keep your children if they meet the following criteria:
  1. Must be at least 18 years of age and be one of the following: the child’s grandparent, great-grandparent, aunt, uncle, or sibling if the sibling does not reside in the same household as the eligible child.
  2. A relative provider may not reside in the same household as the child receiving child care services unless the eligible child is the child of a teen parent.
Relative providers caring for a child in the relative’s home must now be listed with the Texas Department of Family And Protective Services (DFPS).

Child Care Providers

Eligibility Requirements to become a CCS Provider
  • The provider must be a regulated child care provider as defined below: 
    • licensed by Texas Child Care Licensing (CCL);
    • registered with CCL;
    • licensed by the Texas Department of State Health Services as a youth day camp; or operated and monitored by the United States military services.
  • The provider cannot currently be on Corrective or Adverse Action with Child Care Licensing;
  • The provider or any staff member cannot be in serious non-compliance, seriously deficient by, or debarred from either state or federal programs such as the child food and nutrition program;
  • The provider agrees to accept the maximum reimbursement rates paid by Workforce Solutions for North Central Texas Child Care Services, unless the provider published rate is lower, which is the amount that will be reimbursed;
  • The provider agrees to maintain documentation on CCS subsidized children for 3 years and 3 months as required by federal law.
Eligibility Requirements for Relative Providers
  • The relative must be related to the child/ren by blood, marriage or court decree;
  • The relative must be 18 years of age;
  • The relative must be related in one of the following ways:
    • The child’s grandparent;
    • The child’s great-grandparent;
    • The child’s aunt or uncle; or
    • The child’s sibling (who resides in a separate residence);
  • The parent and relative provider cannot live in the same home (some exceptions apply)
  • The relative provider must become a listed provider with Child Care Licensing and sign a Provider Agreement before being paid to provide child care in the relative’s home;
  • The relative provider cannot provide care for the child/children in the child’s home unless one of the following applies: The child has a disability that makes it difficult to take the child outside his/her home;
    • The child is under 18 months old;
    • The child is a child of a teen parent;
    • The parent's work schedule requires evening, overnight, or weekend child care in which taking the child outside of the child's home would be disruptive to the child;
    • Other child care provider arrangements are not available in the community.

Please contact Child Care Services at 1-800-234-9306 for relative provider packet.

What is the Texas Rising Star (TRS) program?
The Texas Rising Star program is a voluntary quality rating and improvement system (QRIS) for child care programs participating in the Texas Workforce Commission’s (TWC) subsidized child care program. Texas Rising Star certification is available to licensed Early Learning Programs (ELP) and licensed and registered Early Learning home facilities that meet the certification criteria. A Texas Rising Star-certified program must have an agreement to serve Texas Workforce Commission (TWC)-subsidized children.

The Texas Rising Star program offers three levels of quality certification (2-Star, 3-Star, and 4-Star) to encourage Early Learning Programs to attain progressively higher levels of quality. These certification levels are tied to graduated enhanced reimbursement rates for children receiving subsidies.
How do I know my Early Learning Program (ELP) is eligible to get into the TRS program?
Licensed Early Learning Programs, licensed home-based programs, registered home-based programs, and licensed school age programs are eligible to become Texas Rising Star certified if they meet certain eligibility criteria. Learn more about Texas Rising Star eligibility.
What is the application process like?
If you would like to apply to be a Texas Rising Star-certified program, please review the information on Getting Ready to Apply to Texas Rising Star. Then, begin your application by submitting your Interest Form.

Once your Interest Form is received, you will be contacted by a Texas Rising Star Mentor to help you begin the application process and complete the application forms. Your TRS Mentor will help go over the TRS guidelines and assessment measures with you and help your program get everything in order to prepare for your TRS assessment. The amount of time it takes for an ELP to move through the application process varies. An ELP that is diligently works on preparation with their TRS Mentor can generally get ready for assessment in 2-4 months. When you are ready to move forward with assessment, you will be given a window of time during which your TRS assessment will take place. Once completed, the assessment will be scored and you will be assigned your new TRS star rating!

Your Texas Rising Star certification is good for three years. After three years, your ELP will have to go through a reassessment to continue your active status in the program.
What does the TRS program look for during an assessment?
The Texas Rising Star program organizes measures into four categories:

Category 1: Director and Staff Qualifications and Training
Category 2: Teacher-Child Interactions
Category 3: Program Administration
Category 4: Indoor/Outdoor Learning Environments

During your ELP’s Initial Assessment into the TRS program, the assessor confirms all required measures, such as written policies, are verified. The assessor assesses the points-based measures, such as teacher-child interactions and environments in observation blocks of one to one-and-a-half hours per classroom. Programs may not become certified with only structural (required) measures reviewed.

Texas Rising Star assessors evaluate the program as a whole with the Facility Assessment Record Form (FARF) and each classroom with the age-appropriate Classroom Assessment Record For (CARF) by scoring each of the applicable measures specific to the facility type and/or the classroom’s age group. The assessor then enters the assessment scores into CLI Engage, which generates the program’s final star-level certification.

Nationally Accredited Facilities
Upon receipt of the documents for application, nationally accredited facilities will receive a modified Initial Assessment, in which the assessor observes and scores Categories 2 and 4 for all classrooms. Categories 1 and 3 are not observed/assessed during the Initial Assessment.
What are the benefits of being in the TRS program?
As a TRS program, you could receive:
  • Higher reimbursement rates with Child Care Services
  • One-on-one support from a WSNCT Mentor
  • Scholarships for educational and professional development opportunities
  • Make improvements with access to equipment and materials
  • A free invitation to the annual Texas Early Learning Summit
  • Families with Child Care Services who select a TRS program for child care can receive a 25% reduction in parent share of cost

Adults

Do you help people with payments for child care, rent and other needs?
Yes. If you are participating in a WIOA program, we have support services to help with barriers that may keep you from getting a job or training for one. Funding is not guaranteed and is subject to approval on a case-by-case basis. Visit the Workforce Center nearest you, or email careerservices@dfwjobs.com to connect with one of our staff members.
Can you help me train for a new career, get a certification or earn a degree?
Yes, we can! On-the-job earning opportunities, in-demand skills training, nationally-recognized certifications and associate degree programs are some of the options available through our Workforce Innovation and Opportunity Act (WIOA) programs. Visit the Workforce Center nearest you, or email careerservices@dfwjobs.com to learn more about eligibility requirements and available WIOA funding for these and other career services.

Youth

How old do you have to be to participate in your Youth programs?
We serve youth and young adults ages 16-24.
What type of youth services do you offer?
We offer paid internships, on-the-job training, skills training, job readiness workshops (resume writing, interviewing techniques, etc.), High School Equivalency/GED assistance, career mentoring, financial literacy and much more. Visit the Workforce Center nearest you, or email youthcareerservices@dfwjobs.com to connect with one of our staff members.
Do you help people with child care, transportation and other needs?
Yes. If you are participating in a Workforce Innovation and Opportunity Act program, we have support services to help with barriers that may keep you from getting a job or training for one. Funding is not guaranteed and is subject to approval on a case-by-case basis. Visit the Workforce Center nearest you, or email youthcareerservices@dfwjobs.com to connect with one of our staff members.

Training Providers

Other than the ETP application, is other information required?
Yes, when submitting the application, supporting documentation will also need to be included. The documents include: the curriculum outline and course descriptions, a copy of the certificate of approval by the regulating body and the list of courses they approved, and documentation of employer partnership regarding each program making application. The documentation can be in the form of a letter on the employer’s letterhead that includes the date, address, e-mail and/or phone number as well as a signature, or a copy of the last Program Advisory Committee minutes and roster including the name of the employer they represent and if they attended. Either of the documentation of employer partnership, must be dated within the last 12 months to confirm the partnership is current.
When is an ETP Program considered approved?
Once a program has gone through the application process and been added to the Statewide Eligible Training Provider List (ETPL), that program is available to any board area with the occupational outcome of the program included on their Target Occupations List. If the occupational outcome for the program listed on the ETPL is also listed on Workforce Solutions for North Central Texas’ Target Occupations List, a WIOA participant can consider the program if approved for training services.
Which training facilities are eligible to partner with you and have their programs added to the Eligible Training Provider List (ETPL)?
Training providers whose primary physical address is located within the 14 counties we serve may submit an application for their programs across all campus locations. If your organization’s primary campus is not located within our 14-county region, your application for consideration must be submitted to the workforce board that oversees the area where the primary campus is located.
What programs are eligible to be considered for inclusion on the ETPL?
For a program to be considered for the ETPL, the occupational outcome of the program must be included on the statewide Target Occupations List found on Texas Workforce Commission Eligible Training Providers web page: https://www.twc.texas.gov/partners/eligible-training-providers

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